Privacy Policy

Privacy Policy Overview

Swim4Life Swim Schools Pty Ltd, ABN 57 648 687 825 (Swim4Life) is committed to safeguarding your privacy and adhering to the Australian Privacy Principles under the Privacy Act 1988 (Cth), as well as relevant website and cyber laws.

Collection of Personal Information

We collect personal information necessary for providing swimming lessons and related services. This includes:
– Personal details (e.g., name, email, contact information);
– Child enrolment information (e.g., name, date of birth, medical conditions);
– Transactional data (e.g., credit card details);
– Website usage data (via cookies); and
– CCTV footage at Swim 4 Life facilities.

We ensure that personal information is collected by lawful and fair means, primarily from you directly or through our website.

Website and Cookies

Our website collects data to enhance user experience and maintain security. We use cookies to track preferences, personalize content, and analyze traffic patterns. You can opt out of cookie usage through your browser settings, though this may affect site functionality. We also comply with the Privacy and Electronic Communications Regulations (PECR) concerning the use of cookies.

Cybersecurity Measures

Swim 4 Life takes all reasonable precautions to protect personal information from cyber threats, unauthorized access, misuse, or disclosure. Our systems are equipped with encryption, firewalls, and secure storage practices to guard against breaches. In compliance with the Notifiable Data Breaches (NDB) scheme, we are obligated to notify you and relevant authorities if a serious breach occurs.

Use and Disclosure

Personal information collected is primarily used to provide services such as managing bookings, processing transactions, and responding to inquiries. We may also use the information for internal purposes like risk management, training, and promotions (with consent). Swim 4 Life will not disclose personal information to third parties without your consent, except as required by law (e.g., in response to legal authorities).

Access, Updates, and Security

You can request access to or update your personal information by contacting us through the Contact Us form or via the details below. We aim to acknowledge requests within 14 days and respond within 30 days. Swim 4 Life takes appropriate measures, including data encryption and secure disposal, to protect and handle personal data responsibly.

CCTV Footage

CCTV systems are implemented at our swim schools for security, safety, and lesson quality control. Footage is stored securely for a limited period (up to 30 days, depending on the location). Only authorized personnel have access to footage. In certain circumstances, footage may be shared with law enforcement or insurers for investigation purposes.

Legal Compliance

In addition to the Privacy Act 1988, Swim 4 Life adheres to applicable cyber laws under the Privacy Amendment (Notifiable Data Breaches) Act 2017, which mandates the reporting of serious data breaches. Our website is also subject to Australian Consumer Law (ACL) and e-Commerce guidelines, ensuring that our online platforms meet legal standards for user rights and data security.

Complaints and Inquiries

If you believe Swim 4 Life has breached privacy regulations or wish to file a complaint, please contact us in writing. We will acknowledge your complaint within 14 days and aim to resolve it within 30 days. If unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

Swim 4 Life reserves the right to update this privacy policy as needed. Any changes will be reflected on our website, and by continuing to use our services, you agree to the updated terms.

Contact Us

For any inquiries, requests, or complaints related to this privacy policy, please contact us at:

– Email: info@Swim4Life.com.au
– Phone: (03) 9369 5725
– Post: Swim 4 Life Swim Schools, 747 Tarneit Road, Tarneit, Vic 3029
– Website: www.Swim4Lifeswimschools.com.au

This policy ensures that Swim 4 Life complies with privacy, cyber, and website laws, providing transparency and protection for all users.